What to Expect at a Veterinary Appointment
Knowing what you should be able to expect from your pet's first appointment with us will help to make the process far more pleasant for both you and your pet.
We encourage you to arrive about 10 minutes early in order to fill out our New Patient Form. To save some time, you can also complete our New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want and voice your concerns and we will be sure the dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit to our office, we will create a detailed report of the discussion we had with you, our diagnosis and your pet's treatment plan. This information will be kept for our and your reference whenever it is needed.
Our Pet Care Philosophy
We are proud to serve pet owners in the Yucaipa area by providing compassionate and personalized veterinary care. We know the importance of the bond between you and your pet companion and our quality of care and service corresponds with that.
We are passionate about providing comprehensive services, state-of-the-art diagnostics and compassionate, integrated care to your pet.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always talk about the written estimate with you, walking you through it, before you leave out facility. We will require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, we encourage all of our clients to call ahead and book an appointment to make sure that we have room in our schedule to see your pet. We will often be able to schedule in for the next day.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of small domestic pets such as cats and dogs. Depending on the circumstance, we will also provide treatment for small mammals like rabbits, hamsters or rats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.